Our policies, in plain language.
Booking and cancellation, accessibility, and privacy, all in one place. Questions? Call (207) 288-0300 or email acadiatours@hotmail.com
Booking and Cancellation Policy
Refunds
Cancellations are fully refundable with at least 24 hours’ notice.
If a tour cannot run
In the rare case a tour does not operate as scheduled, you will receive a full refund.
No-shows
No-shows are charged the full booking amount.
Weather
Tours run rain or shine, and Acadia is beautiful in the mist. Should you not like the weather on the day of your scheduled tour, you can contact us to re-schedule or cancel.
How to cancel
Email us at acadiatours@hotmail.com or call us at (207) 288-0300. If you booked through a 3rd party, such as Viator, you can also contact them to cancel.
Park pass
If you are a U.S. Resident, you do not need a park pass to take our tour. Should you return to the park on your own after the tour, you would need to acquire a park pass.
Accessibility
We want as many guests as possible to enjoy Acadia with us. Here is what to expect, and how to tell us what you need.
Classic Tour
The Classic runs on an enclosed, climate-controlled bus, with three steps to enter. If you use a folding wheelchair or walker and can manage a few steps to board, we are glad to bring it along. If you need a wheelchair lift to board, contact us before you book and we will do our best to make arrangements.
Premium and Private
The Berkshire buses used for the Premium Tour has three entry steps. Sorry but the ticketed Premium Tour options are not wheelchair accessible.
Our 22-passenger private tour bus is an ADA, wheelchair accessible vehicle.
Our 14-passenger private Berkshire bus is not wheelchair accessible.
Mobility needs
Tell us about any mobility needs when you book, or in your private tour inquiry, and we will give you an honest picture of what to expect and how we can help.
Service animals
Licensed service animals are welcome on all tours.
Contact
Questions about accessibility? Call (207) 288-0300 or email acadiatours@hotmail.com.
Privacy Policy
What we collect
When you book or contact us, we collect the details you give us, such as your name, email, phone, and booking information. When you browse the site, we automatically receive standard technical data such as your IP address, browser, and device, which helps the site work and improve.
How we use it
To take and confirm your booking, answer your questions, process payment, and, only with your permission, send occasional updates.
Consent
By giving us your information to complete a booking or inquiry, you consent to us using it for that purpose. For anything secondary, such as marketing, we ask separately, and you can opt out at any time by contacting us.
Booking and payment providers
We take bookings and payments through trusted third-party providers, including our booking platform and payment processors. They handle your information under their own privacy policies and only as needed to provide their service. We encourage you to review those policies.
Disclosure
We may disclose your information if required by law or to protect our rights.
Security
We take reasonable precautions and follow industry practices to keep your information safe. Payment details are handled by PCI-compliant processors using encryption. No method of transmission or storage is completely secure, but we work to protect your data.
Cookies
Our site uses cookies to keep it working properly and to understand how it is used. You can control cookies through your browser settings.
Age
By using this site you confirm you are the age of majority where you live, or that you have consent for any minor in your care who uses it.
Changes
We may update this policy from time to time. Changes take effect when posted here.
Contact
For any privacy question, or to access, correct, or delete your information, contact us at tours@AcadiaNationalParkTours.com or Acadia National Park Tours, PO Box 603, Bar Harbor, ME 04609.
Still have a question about our policies?
We are glad to walk you through any of it.